FUND MANAGERS UPDATES Application Rejections due to incorrect or incompatible Mandate ID and PIN

The recent update to Ghana’s government payroll system (managed by the Controller and Accountant-General’s Department, or CAGD) has introduced a new e-Payslip platform under GoG e-Pay Services. While this aims to improve security, transparency, and access to payslips using tools like Ghana Card verification, it has caused significant headaches for many public sector workers—especially when applying for loans.

A common and very frustrating issue right now is loan application rejections due to incorrect or incompatible Mandate ID and PIN. Many applicants are finding their requests denied because the Mandate ID/PIN was generated on the new platform (gogepayservices.com or similar).

From reports and user experiences shared in various teacher and public servant groups:

Loan providers (including apps like those from teacher unions such as GNAT, banks, or other credit facilities) are not yet fully accepting mandates generated from the new CAGD system.
Institutions are still processing and approving mandates created on the old e-Payslip platform (the previous gogpayslip.com or equivalent legacy system).

This mismatch is leading to repeated rejections, delays in loan processing, and added stress for applicants who need funds urgently.

Advice to Avoid Rejections

To increase your chances of quick approval:

Generate your Mandate ID and PIN exclusively using the old EPayslip platform (where available or if you still have access/credentials from before the switch).
Do not use the new GoG e-Pay Services portal for this purpose until further notice or until lenders confirm full integration.
Double-check with your specific loan provider (e.g., bank, union app, or credit institution) to confirm which platform they currently accept.
If you’re having trouble accessing the old system or need to register/reset on the new one for payslips in general, follow official CAGD guidance—but stick to the old method strictly for loan-related mandates.

This transitional glitch is understandably frustrating, especially when it blocks access to credit. Hopefully, CAGD and the financial institutions will align their systems soon to resolve this fully. In the meantime, using the old platform appears to be the reliable workaround based on widespread user feedback.

If you’re facing this issue personally, feel free to share more details (without sensitive info) and I can try to point you toward the latest resources or steps. Hang in there—many are in the same boat!